FNOL Representative

Loyalty MGA LLC; Florida; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive base pay

Paid Time Off (PTO)

Medical Insurance

Sick Time

Dental & Vision

Performance Bonus

401(k) with Match

Training & Development

Job summary

Loyalty MGA LLC in Florida is seeking a First Notice of Loss (FNOL) Customer Service Representative to support individuals reporting motor vehicle incidents. The role requires compassion, empathy, and clear communication to guide callers through the claims process.

You will handle calls, review and process losses, work with teammates, and strive to deliver outstanding service in a fast-paced environment. A high school diploma is required; bilingual skills are a plus, and the company offers

Qualifications

• High school diploma or GED is required.
• Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.

Responsibilities

• Receive, review, and process calls from individuals reporting losses (accidents/thefts).
• Demonstrate compassion and empathy toward callers in stressful situations.
• Drive customer satisfaction by delivering excellent service and addressing inquiries.
• Multi-task, problem-solve, and stay organized in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely FNOL processing.

Skills

Customer service

Communication

Empathy

Multitasking

Problem-solving

Education

High school diploma or GED

Job description

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!Responsibilities:Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claimsHigh school diploma or GEDCommitted to delivering exceptional customer service and driving customer satisfaction.Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.Eager to advance career with a reliable company and contribute to a growing organization.Enjoy working collaboratively with a team as well as independently.high school diploma.Bilingual proficiency is a plus.ABOUT USWe are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around each client’s needs.We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth — from your first day in the office to owning your own location. If you are bilingual, driven, and want a career that rewards your work, you have found the right team. WHY JOIN USWe know talented bilingual insurance professionals have options. Here is what makes us different:✓ Real base pay — Competitive salary based on experience and license held✓ Paid Time Off — 1 week PTO to start, growing with tenure✓ Medical Insurance — Comprehensive health coverage for you✓ Sick Time — Dedicated sick time separate from your PTO✓ Dental & Vision — Comprehensive dental and vision coverage✓ Performance Bonus — Structured plan tied directly to your results✓ Supplemental Plans — Voluntary supplemental options available✓ Employee Referral — Earn rewards for bringing great talent in✓ Basic Life Insurance — Company-paid life insurance✓ Career Growth Path — CSR Agent Team Lead Manager Owner✓ 401(k) with Match — Invest in your retirement savings with us!✓ Training & Development — Ongoing sales, product, customer service & compliance trainingOUR CORE VALUES“The harder we work, the luckier we are.”️PROTECTSafety for our communitiesWe ensure the safety of our communities by offering robust insurance options for life’s many facets. Quality and comprehensiveness are the hallmarks of our coverage.HELPSwift, personalized supportOur agents are ready to assist with any insurance questions, providing swift and personalized support to guide clients through their options.PROMOTEInvesting in our workforceWe invest in the future of our workforce with career paths and training for aspiring agents, contributing to the growth of the insurance sector.BUILDTrust & transparencyOur client relationships are built on trust and transparency, with each interaction tailored to meet individual insurance needs.EDUCATE & GUIDEClarity & empowermentClarity and empowerment are the goals of our resources, aimed at helping clients make informed insurance decisions.PROVIDEAccessible solutionsWe deliver affordable and innovative insurance solutions made readily accessible through tools like our app, enhancing convenience for our clients.