Remote Mortgage Support Specialist

New American Funding; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Remote work

Pacific Time schedule

Job summary

New American Funding is seeking a motivated customer service representative to assist borrowers and loan officers. You will respond to inquiries via email and calls, explain next steps for mortgage files, and help move applications forward with accurate data entry.

This is a remote position aligned with Pacific Time hours, with occasional overtime and Saturday rotation. Ideal candidates have 1–2 years in customer service and strong communication skills to support customers in achieving their

Qualifications

• 1–2 years of customer service, call center, or sales experience.
• Proficiency with Microsoft Office programs (Word, Excel, Outlook).
• Excellent communication skills and a passion for helping customers achieve financial goals.

Responsibilities

• Engage with customers via email and outbound telephone to establish rapport and gather information.
• Educate customers and loan officers on next steps for mortgage files.
• Input data into computer systems and disposition files based on customer interest.

Skills

Customer service

Communication skills

Sales experience

Tools

Microsoft Office

Job description

New American Funding is seeking a motivated customer service representative to assist borrowers and loan officers. You will respond to inquiries via email and calls, explain next steps for mortgage files, and help move applications forward with accurate data entry.

This is a remote position aligned with Pacific Time hours, with occasional overtime and Saturday rotation. Ideal candidates have 1–2 years in customer service and strong communication skills to support customers in achieving their