Remote Mortgage Concierge | Exceptional Customer Service

MCI; Nebraska; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive health coverage

Incentives and rewards

Career growth opportunities

Paid training and development programs

Job summary

MCI is seeking a dedicated Customer Service representative to work from home, assisting mortgage customers with their inquiries. You will handle inbound calls, resolve customer issues efficiently, and maintain accurate records.

The ideal candidate is organized, has excellent communication skills, and thrives in a team-oriented environment. MCI offers competitive compensation, comprehensive benefits, and opportunities for career growth. Join a diverse workplace focused on equality and support for all individuals.

Qualifications

• Must be 18 years of age or older.
• Typing speed of 30–45 Words per minute.
• Strong team orientation and positive attitude.
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Listen to customers to understand their needs and resolve issues.
• Comply with requirements for handling confidential information.
• Document call resolution in the appropriate systems.

Skills

Fluent reading and speaking in English

Excellent organizational skills

Customer-service orientation

Ability to multi-task

Basic knowledge of Microsoft Office Suite

Excellent interpersonal skills

Education

High School Diploma or Equivalent

Tools

Windows PC applications

Microsoft Office Suite

Job description

MCI is seeking a dedicated Customer Service representative to work from home, assisting mortgage customers with their inquiries. You will handle inbound calls, resolve customer issues efficiently, and maintain accurate records.

The ideal candidate is organized, has excellent communication skills, and thrives in a team-oriented environment. MCI offers competitive compensation, comprehensive benefits, and opportunities for career growth. Join a diverse workplace focused on equality and support for all individuals.