Remote Mid-Market Account Manager — Growth & Upsell

Mimecast North America, Inc.; Ohio; Hybrid; USD 152,000 - 228,000; Full time

Job summary

Mimecast North America, Inc. is seeking an Account Manager, Mid-Market to own a remote portfolio of US mid-market customers (750–1,500 employees) and drive revenue through upsell and cross-sell.

You will engage technical buyers and buying committees with confidence, forecasting accurately while applying Mimecast’s sales methodology. You will partner with channel teams, manage a disciplined pipeline, and build trusted relationships across stakeholders.

Qualifications

• Manage a portfolio of mid-market IT customers (750–1,500 employees) and meet sales quotas.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Hold credible conversations with technical buyers and buying committees on cloud, IT stack, and cybersecurity.

Responsibilities

• Meet monthly, quarterly, and annual upsell and cross-sell targets across your portfolio.
• Partner with the Partner/Channel Development team to build and execute account plans.
• Build and manage a disciplined pipeline aligned with your revenue quota.
• Develop and maintain trusted relationships with multiple stakeholders across your existing customer base.
• Identify expansion opportunities and sell additional Mimecast products into existing accounts.
• Keep account activity, pipeline, and forecast data accurate and current in Salesforce.
• Apply Mimecast's end-to-end sales methodology consistently across your portfolio.
• Collaborate with Customer Success, Support, and other teams to support customers and broader business goals.

Skills

Account management

Upsell & cross-sell

CRM (Salesforce)

Relationship building

Technical conversations

Pipeline management

Commercial judgment

Tools

Salesforce

Job description

Mimecast North America, Inc. is seeking an Account Manager, Mid-Market to own a remote portfolio of US mid-market customers (750–1,500 employees) and drive revenue through upsell and cross-sell.

You will engage technical buyers and buying committees with confidence, forecasting accurately while applying Mimecast’s sales methodology. You will partner with channel teams, manage a disciplined pipeline, and build trusted relationships across stakeholders.