Remote Microsoft 365 Engineer | Cloud Admin & Automation

American Red Cross; Montana; Remote; USD 81,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

PTO

Holidays

Volunteer opportunities

Job summary

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator to join our team. This fully remote role can be based anywhere in the United States, but requires East Coast hours.

You will support the Microsoft 365 environment, provide end-user assistance, and drive automation and security improvements. Ideal candidates bring deep knowledge of Microsoft 365, PowerShell scripting, and API-based integrations, with strong problem-solving and communication skills.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Minimum 4 years of related experience required.
• Strong verbal and written communication, ability to prioritize tasks, and teamwork.

Responsibilities

• Administer, maintain, and support Microsoft 365 services including Outlook, Exchange Online, SharePoint Online, OneDrive, Teams.
• Troubleshoot and resolve a wide range of technical issues for end users while meeting SLAs.
• Manage incidents, service requests, and problem records per Change Management processes.
• Participate in on-call rotation for after-hours support of critical incidents.
• Develop and maintain PowerShell scripts to automate Microsoft 365 administration and reporting.
• Utilize Microsoft Graph and related APIs to automate processes and integrate services.
• Investigate recurring issues, perform root cause analysis, implement corrective actions.
• Monitor service health, performance, security alerts, and usage trends in Microsoft 365.
• Generate reports and dashboards to provide operational insights.
• Analyze data to optimize performance and resource allocation, maintain cost-effective services.
• Implement automation to reduce manual effort and improve consistency.
• Manage user identities and access within Azure AD/Microsoft Entra ID.
• Support security/compliance initiatives and safeguard data and systems.
• Create and maintain technical documentation and training materials.
• Educate users on Microsoft 365 tools and best practices.
• Collaborate with IT teams and vendors on projects and improvements.
• Stay current with Microsoft 365 roadmap and security standards.

Skills

Microsoft 365

PowerShell

Python

Bash

ITIL

Communication

Teamwork

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Jira Service Management

Job description

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator to join our team. This fully remote role can be based anywhere in the United States, but requires East Coast hours.

You will support the Microsoft 365 environment, provide end-user assistance, and drive automation and security improvements. Ideal candidates bring deep knowledge of Microsoft 365, PowerShell scripting, and API-based integrations, with strong problem-solving and communication skills.