Remote Microsoft 365 Administrator – Support Mission

American Red Cross

Charleston (SC)

Remote

USD 81,000 - 92,000

Full time

2 days ago

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Benefits offered by this job

Health benefits

PTO (paid time off)

401K with match

Paid family leave

Disability insurance

Job summary

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator for a fully remote role that can be based anywhere in the United States, with East Coast working hours. The role focuses on administration, troubleshooting, security, monitoring, reporting, and user enablement within the Microsoft 365 environment.

The ideal candidate will have strong problem-solving skills, experience with Microsoft cloud technologies, and the ability to deliver exceptional IT support across

Qualifications

Bachelor's degree required or equivalent combination of education and related experience.
Information Systems, Computer Science, or related field preferred.
Minimum 4 years of related experience or equivalent combination of education and related experience.

Responsibilities

Administer, maintain, and support Microsoft 365 services (Outlook, Exchange Online, SharePoint Online, OneDrive, Teams).
Troubleshoot, diagnose, and resolve end-user issues; meet SLAs.
Manage incidents, service requests, and problem records in the Service Management platform.

Skills

Effective communication

Problem solving

Task prioritization

Teamwork

ITIL awareness

Education

Bachelor's degree in Information Systems/CS or related field

Tools

PowerShell

Python

Bash

Job description

The ideal candidate will have strong problem-solving skills, experience with Microsoft cloud technologies, and the ability to deliver exceptional IT support across

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