Remote Microsoft 365 Administrator & IT Ops Lead

American Red Cross; Des Moines (IA); Remote; USD 81,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

PTO and holidays

Professional development

Job summary

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator for a fully remote role, aligned to East Coast hours. The ideal candidate will have extensive Microsoft 365 experience, strong problem-solving skills, and a commitment to delivering reliable support and secure cloud services.

Responsibilities include administering Exchange Online, SharePoint Online, OneDrive, Teams, and related services; troubleshooting end-user issues; building PowerShell automation; and ensuring

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 4 years of related IT experience.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and work effectively in a team.

Responsibilities

• Administer, maintain, and support Microsoft 365 services (Outlook, Exchange Online, SharePoint Online, OneDrive, Teams).
• Troubleshoot and resolve end-user issues and meet SLAs.
• Document incidents, requests, and changes per ITIL processes.
• Participate in on-call rotation for after-hours support.
• Develop PowerShell scripts to automate admin tasks and reporting.

Skills

Communication

Time management

Teamwork

Problem solving

Education

Bachelor's degree

Tools

PowerShell

Python

Bash

ITIL

ServiceNow

Jira Service Management

Job description

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator for a fully remote role, aligned to East Coast hours. The ideal candidate will have extensive Microsoft 365 experience, strong problem-solving skills, and a commitment to delivering reliable support and secure cloud services.

Responsibilities include administering Exchange Online, SharePoint Online, OneDrive, Teams, and related services; troubleshooting end-user issues; building PowerShell automation; and ensuring