Remote Merchant Ops Specialist | AI-Driven & Data-Smart

Thanx; Vermont; Remote; USD 30,000 - 34,000; Full time

Job summary

Thanx is seeking a technically adept Merchant Operations specialist who thrives on diagnosing why things break and digging into data for root causes. You’ll support merchants by configuring loyalty programs, apps, and online ordering, while collaborating with Support, Customer Success, and Engineering.

AI tools are part of daily workflows, and ownership mindset is expected across evenings and weekends when needed.

Qualifications

• Experience in a technical support, operations, implementation, or similar role across multiple systems.
• Strong data-minded approach with ability to find root causes.
• Clear written communication for technical and non-technical audiences.
• Experience using AI tools to speed up analysis, troubleshooting, or workflows.

Responsibilities

• Configure merchant setups for loyalty, rewards, app, and online ordering with high accuracy and speed.
• Connect partner integrations to POS, ordering, and delivery partners; manage credentials.
• Investigate and resolve issues raised by Support and Customer Success with evidence-backed reports.
• Monitor location health and catch integrations or transactions issues before merchants notice."],
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Skills

Technical support

Data analysis

SQL

AI tools

Communication

Tools

POS systems

APIs

Payments

Job description

Thanx is seeking a technically adept Merchant Operations specialist who thrives on diagnosing why things break and digging into data for root causes. You’ll support merchants by configuring loyalty programs, apps, and online ordering, while collaborating with Support, Customer Success, and Engineering.

AI tools are part of daily workflows, and ownership mindset is expected across evenings and weekends when needed.