Remote Merchant Operations Lead — AI-Driven Integrations

Thanx; Maryland; Remote; USD 30,000 - 34,000; Full time

Job summary

Thanx is seeking a merchant operations specialist for a remote role spanning US and Canada. You will configure merchant setups across loyalty, apps, and online ordering, connect integrations, and investigate issues with data-driven approaches.

You will work with AI-enabled tools, communicate findings clearly to merchants and teams, and handle escalations end-to-end in a fast-moving environment.

Qualifications

• Ability to diagnose issues across systems and explain findings clearly.
• Comfort with data and SQL; familiarity with AI-assisted workflows.
• Strong written and verbal communication with technical and non-technical audiences.

Responsibilities

• Configure merchant setups across loyalty, rewards, apps, and online ordering.
• Connect and manage partner integrations with POS, ordering, and delivery partners.
• Investigate and resolve escalations, report bugs with evidence.

Skills

Analytical thinking

Problem solving

Communication

AI tooling

Data-driven

SQL

Tools

SQL

Job description

Thanx is seeking a merchant operations specialist for a remote role spanning US and Canada. You will configure merchant setups across loyalty, apps, and online ordering, connect integrations, and investigate issues with data-driven approaches.

You will work with AI-enabled tools, communicate findings clearly to merchants and teams, and handle escalations end-to-end in a fast-moving environment.