Remote Member Support Specialist

Globe Life AIL - Lisa Russel; Nashville (TN); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

100% Remote Work

Weekly pay

Performance bonuses

Comprehensive training

Career advancement opportunities

Medical reimbursement program

Company-provided life insurance

Leadership development opportunities

Recognition programs and incentive pay

Job summary

AO is seeking motivated, service-oriented professionals to join our team as Virtual Member Support Specialists. In this role, you'll connect with clients virtually, provide knowledgeable support, answer questions, and help working families understand their available benefits.

We offer comprehensive training, mentorship, and ongoing development. This opportunity is 100% remote and designed for remote workers in the United States; no prior insurance experience is required.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Positive attitude and professional demeanor.
• Strong organizational and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Meet with clients virtually through Zoom and other online platforms.
• Answer questions regarding available benefits, services, and coverage options.
• Provide exceptional support throughout the enrollment process.
• Assist clients with applications and required documentation.
• Build strong relationships through professionalism and effective communication.
• Maintain accurate client records and follow-up communications.
• Resolve concerns promptly while delivering outstanding customer service.
• Collaborate with teammates to ensure an exceptional client experience.
• Participate in ongoing training, coaching, and professional development.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Time management

Multitasking

Tools

Zoom

Job description

AO is seeking motivated, service-oriented professionals to join our team as Virtual Member Support Specialists. In this role, you'll connect with clients virtually, provide knowledgeable support, answer questions, and help working families understand their available benefits.

We offer comprehensive training, mentorship, and ongoing development. This opportunity is 100% remote and designed for remote workers in the United States; no prior insurance experience is required.