Remote Member Experience Advisor (Benefits Support)

RemoteFetch; Albuquerque (NM); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

100% Remote Work

Flexible scheduling after training

Weekly pay

Job summary

AO (American Income Division) seeks a Remote Member Experience Specialist to support members with supplemental benefits. This fully remote role involves guiding customers through benefits options, applications, and policy updates, while delivering outstanding service.

No prior insurance experience is required; extensive training, mentorship, and growth opportunities are offered in a flexible, remote environment across the United States.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Positive attitude and professional demeanor.
• Critical thinking and problem-solving abilities.
• Self-motivation and accountability.
• Ability to work independently while collaborating remotely.
• Coachability and commitment to continuous learning.
• Professionalism and attention to detail.

Responsibilities

• Meet with members virtually through Zoom and scheduled phone appointments.
• Answer questions regarding available supplemental benefits and coverage options.
• Explain benefit programs clearly and professionally.
• Assist members with applications, enrollments, and policy updates.
• Build long-term relationships through outstanding customer service.
• Maintain accurate member records and follow-up communications.
• Deliver a positive, professional experience during every interaction.

Skills

Communication

Customer Service

Relationship-building

Professional demeanor

Problem-solving

Self-motivation

Independent work

Coachability

Tools

Zoom

Job description

AO (American Income Division) seeks a Remote Member Experience Specialist to support members with supplemental benefits. This fully remote role involves guiding customers through benefits options, applications, and policy updates, while delivering outstanding service.

No prior insurance experience is required; extensive training, mentorship, and growth opportunities are offered in a flexible, remote environment across the United States.