Remote Member Support Advisor

Globe Life AIL - Lisa Russel; Buffalo (NY); Remote; USD 25,000 - 45,000; Full time

Benefits offered by this job

Weekly coaching

Comprehensive training and mentorship

Leadership development opportunities

Performance recognition programs

Job summary

AO (American Income Division) seeks an entry-level Remote Member Support Advisor to assist working families with supplemental benefits and financial protection options. This 100% remote position emphasizes service, relationship-building, and enrollment support for clients across the United States.

You’ll participate in onboarding, ongoing coaching, and professional development while serving clients via Zoom and phone. No prior insurance experience is required, with training provided.

Qualifications

• Excellent verbal and written communication skills
• Strong customer service mindset with interpersonal abilities
• Ability to build relationships and engage with members remotely
• Proactive problem-solving and attention to detail

Responsibilities

• Meet virtually with members through Zoom and scheduled phone appointments
• Explain benefit programs clearly and professionally
• Assist with applications, enrollments, and required documentation
• Maintain accurate member records and documentation
• Provide ongoing customer service and follow-up support

Skills

Verbal communication

Written communication

Customer service

Relationship building

Problem solving

Zoom

Tools

Zoom

Job description

AO (American Income Division) seeks an entry-level Remote Member Support Advisor to assist working families with supplemental benefits and financial protection options. This 100% remote position emphasizes service, relationship-building, and enrollment support for clients across the United States.

You’ll participate in onboarding, ongoing coaching, and professional development while serving clients via Zoom and phone. No prior insurance experience is required, with training provided.