Remote Client Relations & Benefits Specialist

Globe Life AIL - Lisa Russel; Pittsburgh (Allegheny County); Remote; USD 40,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Leadership incentives

Recognition programs

Comprehensive training

Remote work option

Career advancement opportunities

Job summary

AO offers a flexible, 100% remote position as a Remote Benefits Services Representative. You will assist clients in understanding available benefits, answer questions, and guide them through applications and enrollment while delivering exceptional customer service.

No prior insurance experience is required, and you will receive comprehensive virtual training, ongoing mentorship, and performance-based incentives to support your growth in a fully remote environment.

Qualifications

• Excellent communication and interpersonal skills.
• Passion for helping others.
• Strong customer service mindset.
• Positive attitude and willingness to learn.
• Self-motivation and accountability.
• Ability to work independently in a remote environment.
• Adaptability and problem-solving skills.
• Professionalism and integrity.

Responsibilities

• Meet with clients through Zoom and phone appointments.
• Answer questions regarding available benefits and coverage options.
• Explain products, services, and policy information.
• Assist clients with applications, enrollment, and benefit updates.
• Provide ongoing customer support and follow-up communication.
• Maintain accurate client records and documentation.
• Build strong, long-term client relationships through professionalism and trust.

Skills

Communication

Customer service

Help others

Professionalism

Remote work

Self-motivation

Problem solving

Accountability

Job description

AO offers a flexible, 100% remote position as a Remote Benefits Services Representative. You will assist clients in understanding available benefits, answer questions, and guide them through applications and enrollment while delivering exceptional customer service.

No prior insurance experience is required, and you will receive comprehensive virtual training, ongoing mentorship, and performance-based incentives to support your growth in a fully remote environment.