Remote Member Support & Solutions Specialist

United Federal Credit Union; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

United Federal Credit Union in the United States is seeking a Member Service Advisor to respond to member requests via inbound and outbound calls, explain products, and help with loans and deposits. You will diagnose and resolve member issues while delivering excellent service.

The role emphasizes building relationships, maintaining accurate documentation, and adhering to credit union guidelines. You will need high school diploma and proven sales and service experience, with strong written and

Qualifications

• High school diploma or equivalent required.
• Proven customer service/sales experience required.
• Excellent communication skills in verbal and written form.
• Knowledge of Credit Union products, services, and banking regulations preferred.

Responsibilities

• Act as the primary source of product information and service support for member inquiries via phone.
• Sell and deliver Credit Union investment and convenience products and services.
• Maintain accurate, complete, and consistent documentation.
• Obtain and maintain knowledge of all Credit Union products and services.
• Participate in training and team development.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Written communication

Computer literacy

Education

High school diploma or equivalent

Tools

Office software

Job description

United Federal Credit Union in the United States is seeking a Member Service Advisor to respond to member requests via inbound and outbound calls, explain products, and help with loans and deposits. You will diagnose and resolve member issues while delivering excellent service.

The role emphasizes building relationships, maintaining accurate documentation, and adhering to credit union guidelines. You will need high school diploma and proven sales and service experience, with strong written and