Member Experience & Solutions Advisor

United Federal Credit Union; Buchanan Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

United Federal Credit Union in Michigan is seeking a Member Service Advisor to respond to member requests by phone, promote loan and deposit products, and support members with their financial needs. The role emphasizes relationship building, accurate documentation, and adherence to credit union guidelines to ensure high service standards and appropriate lending decisions.

Strong communication and sales skills are essential.

Qualifications

• Customer service and sales experience required.
• Strong written and verbal communication.
• Able to diagnose and resolve member issues.
• Proficient with standard office software.

Responsibilities

• Act as the primary source of product information and provide timely resolution to member inquiries via phone.
• Sell and deliver Credit Union investment and convenience products and services.
• Provide accurate, complete, and consistent documentation.
• Obtain and maintain a high level of knowledge of all Credit Union products and services.
• Participate in and contribute to training and team development.

Skills

Excellent communication skills

Good business writing skills

Computer literacy

Analytical and problem-solving skills

Self-motivated with sales skills

Knowledge of Credit Union products and

Adaptability to change

Education

High school diploma or equivalent

Job description

United Federal Credit Union in Michigan is seeking a Member Service Advisor to respond to member requests by phone, promote loan and deposit products, and support members with their financial needs. The role emphasizes relationship building, accurate documentation, and adherence to credit union guidelines to ensure high service standards and appropriate lending decisions.

Strong communication and sales skills are essential.