Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Utah; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Group medical, dental, and vision

Paid Time Off

11 paid holidays

401(k) with employer match

Employee referral program

Wellness programs

Peer-to-Peer recognition

Salary $19.23/hour

Job summary

S3 Shared Services is hiring a Member Service Representative for our remote Contact Center team. You will handle member questions about membership, banking products, services, and rates, striving to exceed expectations with every interaction.

This role requires strong communication skills, the ability to work independently, and comfort navigating multiple platforms. Join a team focused on world-class service in a flexible remote environment.

Qualifications

• 6 months of customer service experience preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service experience

Communication skills

Remote work

Organizational skills

Multitasking

Job description

S3 Shared Services is hiring a Member Service Representative for our remote Contact Center team. You will handle member questions about membership, banking products, services, and rates, striving to exceed expectations with every interaction.

This role requires strong communication skills, the ability to work independently, and comfort navigating multiple platforms. Join a team focused on world-class service in a flexible remote environment.