Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Alabama; Vor Ort; USD 55.104.000 - 60.614.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Paid Time Off

Holidays

401(k) with Employer Match

Employee Referral Program

Wellness Programs

Recognition Program

Zusammenfassung

S3 Shared Services is seeking a dedicated Member Service Representative for our remote Contact Center team. You will answer calls, assist with membership questions, and engage with customers to exceed expectations in a remote setting.

You will verify member information, review accounts, and coordinate with other teams to resolve issues, while maintaining high standards of accuracy and professionalism. Prior experience in a credit union context is a plus.

Qualifikationen

• 6 months of customer service experience preferred.
• Excellent written and verbal communication.
• Thrive in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.

Aufgaben

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Kenntnisse

Customer service

Communication

Adaptability

Detail oriented

Independent work

Multi-platform

Tools

CRM systems

Jobbeschreibung

S3 Shared Services is seeking a dedicated Member Service Representative for our remote Contact Center team. You will answer calls, assist with membership questions, and engage with customers to exceed expectations in a remote setting.

You will verify member information, review accounts, and coordinate with other teams to resolve issues, while maintaining high standards of accuracy and professionalism. Prior experience in a credit union context is a plus.