Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Alabama; On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Holidays

401(k) with Employer Match

Employee Referral Program

Wellness Programs

Recognition Program

Job summary

S3 Shared Services is seeking a dedicated Member Service Representative for our remote Contact Center team. You will answer calls, assist with membership questions, and engage with customers to exceed expectations in a remote setting.

You will verify member information, review accounts, and coordinate with other teams to resolve issues, while maintaining high standards of accuracy and professionalism. Prior experience in a credit union context is a plus.

Qualifications

• 6 months of customer service experience preferred.
• Excellent written and verbal communication.
• Thrive in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service

Communication

Adaptability

Detail oriented

Independent work

Multi-platform

Tools

CRM systems

Job description

S3 Shared Services is seeking a dedicated Member Service Representative for our remote Contact Center team. You will answer calls, assist with membership questions, and engage with customers to exceed expectations in a remote setting.

You will verify member information, review accounts, and coordinate with other teams to resolve issues, while maintaining high standards of accuracy and professionalism. Prior experience in a credit union context is a plus.