Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; North Carolina; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Group medical/dental/vision

PTO

11 paid holidays

401(k) match

Employee referral

Wellness programs

Peer-to-peer recognition

Hourly rate $19.23

Job summary

S3 Shared Services is seeking a remote Member Service Representative to support our credit union members with questions about memberships, banking products, services, and rates while aiming to exceed member expectations with every interaction. This is a remote, team-based role within a supportive environment.

The position emphasizes strong communication, organization, and the ability to navigate multiple platforms.

Qualifications

• 6 months of customer service experience preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service

Written communication

Verbal communication

Detail oriented

Organized

Independent work

Multiplatform navigation

Remote work experience

Procedural work

Job description

S3 Shared Services is seeking a remote Member Service Representative to support our credit union members with questions about memberships, banking products, services, and rates while aiming to exceed member expectations with every interaction. This is a remote, team-based role within a supportive environment.

The position emphasizes strong communication, organization, and the ability to navigate multiple platforms.