Remote Member Services Specialist

S3 Shared Service Solutions; Maryland; Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Group medical, dental, and vision

Paid Time Off

Up to 11 Paid Holidays Per Year

401(k) With Employer Match and Discre

Employee Referral Program

Wellness Programs

Peer‑to‑Peer Recognition Program

Salary is $19.23/hour

Job summary

S3 Shared Services is seeking a dedicated Member Service Representative to join our remote Contact Center. You will answer calls, verify member information, and assist with questions about memberships, banking products, services, and rates while striving to exceed member expectations.

The role emphasizes teamwork, reliability, and the ability to work independently in a structured, remote environment. Strong communication skills and comfort with multiple software platforms are highly valued.

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans‑related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job‑related projects and duties as assigned by management.

Skills

Customer Service

Communication

Time Management

Detail Orientation

Independence

Multitasking

Remote Work Experience

Dual Monitors

Tools

Data Systems

Web-based Applications

Job description

S3 Shared Services is seeking a dedicated Member Service Representative to join our remote Contact Center. You will answer calls, verify member information, and assist with questions about memberships, banking products, services, and rates while striving to exceed member expectations.

The role emphasizes teamwork, reliability, and the ability to work independently in a structured, remote environment. Strong communication skills and comfort with multiple software platforms are highly valued.