Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Pennsylvania; On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Group medical, dental, and vision

Paid Time Off

Up to 11 Paid Holidays Per Year

401(k) with employer match

Employee referral program

Wellness programs

Peer-to-Peer Recognition

Hourly pay $19.23

Job summary

S3 Shared Services is seeking a Member Service Representative to join a remote contact center team. You will handle phone inquiries about membership, banking products and rates, with emphasis on high-quality service and problem solving.

The role expects strong written and verbal communication, 6 months of customer service experience, and the ability to work independently in a structured environment. Flexible remote work supports a productive, customer-centric setting.

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service

Written communication

Verbal communication

Organization

Independent work

Multitasking

Remote work

Job description

S3 Shared Services is seeking a Member Service Representative to join a remote contact center team. You will handle phone inquiries about membership, banking products and rates, with emphasis on high-quality service and problem solving.

The role expects strong written and verbal communication, 6 months of customer service experience, and the ability to work independently in a structured environment. Flexible remote work supports a productive, customer-centric setting.