Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Indiana (PA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Group medical, dental, and vision

Generous Paid Time Off

11 Paid Holidays Per Year

401(k) With Employer Match

Employee Referral Program

Wellness Programs

Peer‑to‑Peer Recognition Program

Salary is $19.23/hour

Job summary

S3 Shared Services is seeking a Member Service Representative for our remote Contact Center team. You will handle member inquiries about memberships, banking products, services, and rates while aiming to exceed expectations with every interaction.

Join a team that prides itself on world‑class service in a collaborative environment. The role emphasizes reliable communication, multi‑platform handling, and customer‑focused problem solving in a remote setting.

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast‑paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web‑based applications to provide information, answer questions, and assist with requests and concerns for both member and non‑member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans‑related queue and processes related transactions.

Skills

Customer service

Written communication

Verbal communication

Organization

Multitasking

Remote work

Independent work

Job description

S3 Shared Services is seeking a Member Service Representative for our remote Contact Center team. You will handle member inquiries about memberships, banking products, services, and rates while aiming to exceed expectations with every interaction.

Join a team that prides itself on world‑class service in a collaborative environment. The role emphasizes reliable communication, multi‑platform handling, and customer‑focused problem solving in a remote setting.