Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Tennessee; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

401(k) match

Employee referral

Wellness program

Recognition program

Salary: $19.23/hour

Job summary

S3 Shared Services in the United States offers a remote Member Service Representative role within our Contact Center team. You will handle member inquiries about membership, banking products, services and rates, aiming to exceed expectations with every interaction.

This role requires strong communication, the ability to work independently in a remote setup, and comfort with multiple platforms. We value reliability, organization, and teamwork in a fast-paced environment and provide learning

Qualifications

• 6 months of experience in customer service or similar role.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Highly organized and detail oriented.
• Ability to work independently and prioritize tasks.
• Ability to navigate multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured, procedure-driven position.

Responsibilities

• Answers phone calls and uses knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests for both member and non-member callers.
• Performs member verification, reviews accounts, communicates policies, and escalates to management or other teams to resolve issues in a remote environment.
• Specializes in digital, cards, or loans-related queue and completes related transactions.
• Corresponds with other departments by email for additional requests or research.
• Performs other job-related projects and duties as assigned by management.

Skills

Customer service experience

Communication skills

Fast-paced environment

Detail orientation

Independence

Multi-platform navigation

Remote work experience

Structured procedures

Job description

S3 Shared Services in the United States offers a remote Member Service Representative role within our Contact Center team. You will handle member inquiries about membership, banking products, services and rates, aiming to exceed expectations with every interaction.

This role requires strong communication, the ability to work independently in a remote setup, and comfort with multiple platforms. We value reliability, organization, and teamwork in a fast-paced environment and provide learning