Remote Member Service Specialist

United States Senate Federal Credit Union; Washington (District of Columbia); On-site; USD 49,131 - 73,697; Full time

Job summary

The United States Senate Federal Credit Union is seeking a Member Service Representative to enhance member financial wellness through excellent service.

You will be responsible for managing transactions, resolving member inquiries, and fostering member relationships. The ideal candidate should have strong customer service skills and experience in cash handling, along with a commitment to the credit union's mission and values.

Salary ranges from $49,131.76 to $73,697.64 based on experience within the DC, MD, VA metropolitan area.

Qualifications

• 1+ years of relevant experience in financial or customer service cash handling environment.
• Ability to successfully complete new account and loan training within 1 year of service.
• Knowledge of Credit Union policies and procedures.

Responsibilities

• Assist in the daily activities involved in the operation of the retail branch.
• Perform routine and complex transactions, including cash handling.
• Develop relationships with members and provide solutions.

Skills

Customer service skills

Cash handling

Communication skills

Attention to detail

Bilingual in Spanish

Education

College degree or high school diploma

Tools

Word

Excel

Outlook

Job description

The United States Senate Federal Credit Union is seeking a Member Service Representative to enhance member financial wellness through excellent service.

You will be responsible for managing transactions, resolving member inquiries, and fostering member relationships. The ideal candidate should have strong customer service skills and experience in cash handling, along with a commitment to the credit union's mission and values.

Salary ranges from $49,131.76 to $73,697.64 based on experience within the DC, MD, VA metropolitan area.