Member Support Specialist | Caring Banking Helpdesk

Chevron Federal Credit Union; United States; On-site; USD 31,764 - 57,976; Full time

Benefits offered by this job

Bonus/incentives for all regular employees

401(k) with 8% company contribution

Medical, dental, and vision insurance

PTO and paid sabbaticals

Tuition reimbursement

Job summary

A leading credit union in the United States is seeking an entry-level member service representative to deliver excellent customer experiences. This role includes handling member inquiries, processing transactions, and maintaining confidentiality. Ideal candidates will possess strong communication skills and at least a high school diploma. The position offers competitive pay, benefits including 401(k) contributions, and opportunities for professional growth.

Qualifications

• 1 to 2 years of Call Center, Teller, or Retail experience required.
• Ability to write and speak effectively in English.
• Familiarity with CRM and database systems.

Responsibilities

• Answer calls and provide information to members.
• Process non-cash financial transactions.
• Handle account maintenance requests.

Skills

Effective communication

Active listening

Basic math skills

Proficiency in Windows applications

Education

High school diploma or equivalent

Tools

Customer Relationship Management (CRM)

Microsoft Office (Outlook, Word, Excel)

Job description

A leading credit union in the United States is seeking an entry-level member service representative to deliver excellent customer experiences. This role includes handling member inquiries, processing transactions, and maintaining confidentiality. Ideal candidates will possess strong communication skills and at least a high school diploma. The position offers competitive pay, benefits including 401(k) contributions, and opportunities for professional growth.