Member Services Specialist - Credit Union Support

Xtend; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO

401k matching program

Job summary

A credit union service organization seeks a Member Services Representative to provide exceptional support to clients across the nation. You will handle inbound and outbound communications, assist members with their accounts, and ensure high-quality service delivery. The ideal candidate has a high school diploma, 1-2 years of customer service experience, and proficiency in Microsoft Office. This position offers a collaborative work environment and opportunities for professional growth.

Qualifications

• 1-2 years of office or call center experience preferred.
• Able to make sound decisions and use good judgment.
• Self-motivated, organized, and capable of managing multiple tasks.

Responsibilities

• Answer inbound calls and triage member inquiries.
• Accurately verify caller identities and navigate tools.
• Educate members on account details and card concerns.

Skills

Customer service

Attention to detail

Communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

CU*BASE

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A credit union service organization seeks a Member Services Representative to provide exceptional support to clients across the nation. You will handle inbound and outbound communications, assist members with their accounts, and ensure high-quality service delivery. The ideal candidate has a high school diploma, 1-2 years of customer service experience, and proficiency in Microsoft Office. This position offers a collaborative work environment and opportunities for professional growth.