Remote Member Support Specialist

United Way of Massachusetts Bay and Merrimack Valley; Kentucky; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Group medical, dental, and vision

Generous PTO

11 paid holidays per year

401(k) with employer match

Employee referral program

Wellness programs

Peer-to-Peer recognition program

Salary is $19.23/hour

Job summary

S3 Shared Services is seeking a Member Service Representative for its remote Contact Center. You will handle member inquiries about membership, banking products, services, and rates, aiming to exceed expectations with every interaction.

This role emphasizes teamwork and outstanding communication, with 6 months in customer service preferred, and a structured, process-driven environment. Remote work with dual monitors is a plus, and benefits are included.

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service experience

Communication skills

Organization

Independent worker

Multitasking

Remote work experience

Job description

S3 Shared Services is seeking a Member Service Representative for its remote Contact Center. You will handle member inquiries about membership, banking products, services, and rates, aiming to exceed expectations with every interaction.

This role emphasizes teamwork and outstanding communication, with 6 months in customer service preferred, and a structured, process-driven environment. Remote work with dual monitors is a plus, and benefits are included.