Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Virginia (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Group medical, dental, and vision

Paid time off

11 paid holidays per year

401(k) with employer match

Employee referral program

Wellness programs

Peer-to-peer recognition program

Salary is $19.23/hour

Job summary

S3 Shared Services is seeking a Member Service Representative to join our remote Contact Center team. You will answer calls and assist with questions about membership, banking products, services, and rates while striving to exceed member expectations with every interaction.

The role requires strong communication, detail orientation, and the ability to work independently in a remote environment. Competitive benefits, salary at $19.23/hour, and opportunities for growth are offered.

Qualifications

• 6 months of experience in customer service preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Highly organized and detail oriented.
• Ability to work independently and prioritize work.
• Ability to navigate multiple platforms/computer software.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured, procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service experience

Excellent written and verbal

Fast-paced environment

Organized and detail oriented

Independent and prioritization

Multiplatform navigation

Remote work with dual monitors

Structured/procedure-driven

Job description

S3 Shared Services is seeking a Member Service Representative to join our remote Contact Center team. You will answer calls and assist with questions about membership, banking products, services, and rates while striving to exceed member expectations with every interaction.

The role requires strong communication, detail orientation, and the ability to work independently in a remote environment. Competitive benefits, salary at $19.23/hour, and opportunities for growth are offered.