Remote Member Experience Specialist

NC State Employees' Credit Union; United States; Remote; USD 32,000 - 46,000; Full time

Job summary

NC State Employees' Credit Union is seeking a Member Services Representative for a remote role. You will communicate product information, open and maintain member accounts, and support cash handling, wire transfers, and notary services.

A strong foundation in customer service and confidentiality is essential. The position emphasizes community engagement, knowledge of credit union products, and adherence to policies.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience strongly preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Open and maintain accounts for new and existing members.
• Process tax-advantaged accounts, wire transfers, and foreign currency requests.
• Provide Notary Public services as requested.
• Balance cash drawer and operate drive-through as needed.
• Maintain knowledge of credit union products and services and refer accordingly.
• Ensure confidentiality and compliance with policies and regulatory requirements.

Skills

Excellent communication skills

People-oriented

Self-motivated

Problem solving

Active listening

Education

High school diploma or GED

Transfer Program (NC-CTP)

Job description

NC State Employees' Credit Union is seeking a Member Services Representative for a remote role. You will communicate product information, open and maintain member accounts, and support cash handling, wire transfers, and notary services.

A strong foundation in customer service and confidentiality is essential. The position emphasizes community engagement, knowledge of credit union products, and adherence to policies.