Remote Member Experience Specialist

Rogue Credit Union; United States; Remote; USD 26,000 - 31,000; Full time

Job summary

Rogue Credit Union is seeking a remote-friendly Member Contact Center representative to greet and assist members with active listening, providing accurate information and service across phone, email, and other channels.

Role requires 1–12 months of related experience, a high school diploma or GED, and strong communication, multitasking, and computer skills to serve members effectively.

Qualifications

• Education: HS diploma or GED.
• Experience: 1–12 months in a similar role.
• Strong communication and listening skills.
• Excellent computer/keyboard skills and ability to multi-task.

Responsibilities

• Provide unsurpassed member service via phone, email, or remote channels.
• Assist with transfers, payments, statements, and general inquiries.
• Maintain knowledge of credit union products and promote services.
• Support other departments as needed and handle multiple systems concurrently.

Skills

Excellent communication

Typing speed 40–45 wpm

Telephone skills

Education

High school diploma or GED

Job description

Rogue Credit Union is seeking a remote-friendly Member Contact Center representative to greet and assist members with active listening, providing accurate information and service across phone, email, and other channels.

Role requires 1–12 months of related experience, a high school diploma or GED, and strong communication, multitasking, and computer skills to serve members effectively.