Remote Member Experience Champion

SHPCA SCAN Health Plan; Nevada; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus program

Wellness program

PTO with holidays and birthday off

401(k) with employer match

Tuition reimbursement

Volunteer days

Job summary

SCAN Health Plan is seeking a Member Experience Guide to support our members from a remote location in Nevada. The role emphasizes empathetic, proactive service, resolving inquiries, and guiding members to the best outcomes with a Champion’s Mindset.

The position requires English proficiency and 1+ years in customer service, with preferred healthcare experience. We offer a robust benefits package, annual bonus opportunities, and generous PTO while working remotely.

Qualifications

• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service-oriented environment.
• Experience resolving customer issues, managing multiple systems, and handling high-volume interactions.
• Required: English (Read, Write, Spoken)

Responsibilities

• Build trust through active listening and prioritize the member’s needs in every interaction.
• Own the end-to-end experience: take accountability for inquiries and resolve with first-call resolution when possible.
• Deliver path-to-yes solutions by applying critical thinking and addressing barriers.
• Translate benefits, claims, and processes into simple guidance for members.
• Demonstrate tenacity and perseverance to resolve complex situations.
• Provide clear next steps and follow-through with proactive communication.

Skills

Customer service

Active listening

Empathy

Compassion

Tenacity

Resolve

English proficiency

Education

High School Diploma or Equivalent

Job description

SCAN Health Plan is seeking a Member Experience Guide to support our members from a remote location in Nevada. The role emphasizes empathetic, proactive service, resolving inquiries, and guiding members to the best outcomes with a Champion’s Mindset.

The position requires English proficiency and 1+ years in customer service, with preferred healthcare experience. We offer a robust benefits package, annual bonus opportunities, and generous PTO while working remotely.