Member Experience Champion — Remote

SCAN; Lee Canyon (NV); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Base hourly pay: $20.00

Remote work

Annual bonus program

Wellness program

PTO - 8 holidays + floating + birthday

401(k) with employer match

Tuition reimbursement

Employee recognition program

Job summary

SCAN is hiring a Member Experience Guide to support members remotely, owning inquiries from start to resolution with empathy and accountability. You will translate complex benefits and claims into clear guidance, aim for first-call resolution, and advocate for improvements to boost loyalty and outcomes.

The role emphasizes member obsession, problem-solving, and delivering high-quality service in a remote environment with a strong focus on empathy and excellence.

Qualifications

• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service-oriented environment.
• Required: English (Read, Write, Spoken)

Responsibilities

• Own the end-to-end experience: resolve inquiries and concerns with a Champion’s Mindset to achieve first-call resolution whenever possible.
• Translate benefits, claims, and processes into simple, actionable guidance for members.
• Provide clear next steps and proactive follow-up to ensure resolution.
• Identify opportunities to improve workflows and member experience.

Skills

Empathy

Compassion

Tenacity

Resolve

Education

High School Diploma or Equivalent Experience

Job description

SCAN is hiring a Member Experience Guide to support members remotely, owning inquiries from start to resolution with empathy and accountability. You will translate complex benefits and claims into clear guidance, aim for first-call resolution, and advocate for improvements to boost loyalty and outcomes.

The role emphasizes member obsession, problem-solving, and delivering high-quality service in a remote environment with a strong focus on empathy and excellence.