Remote Member Experience Advocate

SCAN Group; Nevada; À distance; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Remote work

Annual bonus

Wellness program

PTO: 8 holidays + floating holiday + b

Birthday off

Volunteer days

401(k) with employer match

Tuition reimbursement

Employee recognition program

Résumé du poste

The Member Experience Guide at SCAN Group is a remote role focused on delivering empathetic, first-call resolutions for member inquiries across our care programs. You will own each interaction from inquiry to resolution with a Champion's Mindset, guiding members with clarity and accountability.

With 1+ years in customer service, you’ll translate benefits and claims into simple guidance, collaborate across teams, and advocate for improvements that reduce effort and strengthen trust with the

Qualifications

• High School Diploma or Equivalent Experience.
• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service-oriented environment.
• Experience resolving customer issues, managing multiple systems, and handling high-volume interactions.
• Required: English (Read, Write, Spoken)

Responsabilités

• Build trust through active listening and member-first interactions.
• Own end-to-end experience and resolve inquiries with first-call resolution when possible.
• Deliver path-to-yes solutions by addressing barriers directly.
• Translate benefits, claims and processes into simple, actionable guidance.
• Persist through complex situations and escalate when needed.
• Provide clear next steps and follow-through to ensure closure.
• Advocate for improvements that enhance the member experience.

Connaissances

Empathy

Compassion

Tenacity

Resolve

Formation

High School Diploma

Description du poste

The Member Experience Guide at SCAN Group is a remote role focused on delivering empathetic, first-call resolutions for member inquiries across our care programs. You will own each interaction from inquiry to resolution with a Champion's Mindset, guiding members with clarity and accountability.

With 1+ years in customer service, you’ll translate benefits and claims into simple guidance, collaborate across teams, and advocate for improvements that reduce effort and strengthen trust with the