Member Experience Champion — Remote, First-Call Resolution

SHPCA SCAN Health Plan; Town of Texas (WI); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Quarterly bonus

Wellness program

PTO + holidays

401(k) with employer match

Employee recognition

Tuition reimbursement

Job summary

SCAN Health Plan is seeking a Member Experience Guide to own the end-to-end member interaction with empathy, clarity, and accountability. The role emphasizes member obsession, resolving inquiries and building trust in every touchpoint.

This remote position supports members nationwide, with training, a base rate of $20 per hour, and opportunities including a quarterly bonus, wellness program, generous PTO, and retirement savings.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service environment.
• English (read, write, spoken) required.

Responsibilities

• Own end-to-end member experience from inquiry to resolution.
• Resolve inquiries and concerns with first-call resolution when possible.
• Translate benefits, claims, and processes into simple guidance for members.
• Provide proactive communication and follow-up to ensure closure.
• Escalate as needed to improve the member experience.

Skills

Empathy

Compassion

Tenacity

Resolve

Education

High School Diploma or Equivalent

Job description

SCAN Health Plan is seeking a Member Experience Guide to own the end-to-end member interaction with empathy, clarity, and accountability. The role emphasizes member obsession, resolving inquiries and building trust in every touchpoint.

This remote position supports members nationwide, with training, a base rate of $20 per hour, and opportunities including a quarterly bonus, wellness program, generous PTO, and retirement savings.