Remote Member Engagement Specialist — Spanish Bilingual

Tuesday Health; Edinburg (TX); Remote; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

401(K) match

Zusammenfassung

Tuesday Health is hiring a Member Engagement Specialist to engage and enroll eligible health plan members in supportive care services. You will educate members on services and support ongoing engagement with the program.

The role requires excellent communication, a personable and professional demeanor, and experience working with members and caregivers. The position emphasizes outbound telephonic outreach, scheduling clinical assessments, and meeting engagement targets while upholding patient

Qualifikationen

• Minimum of three years in outreach, contact center, or customer service, preferably in healthcare.
• Bilingual in Spanish.
• Excellent communication and presentation skills.
• Ability to work independently and in a team.
• Experience with CRM/EHR systems preferred.
• Strong organizational and detail orientation.
• Uphold patient privacy.
• Comfort with remote/hybrid collaboration.

Aufgaben

• Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
• Effectively communicate Tuesday Health services, overcome objections, and answer questions.
• Connect members to services available to meet their needs during the initial outreach.
• Provide ongoing telephonic customer service to members and their caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member enrollment and participation and achieve performance targets.
• Adhere to Tuesday Health information security and privacy requirements.
• Leverage reporting and dashboards to prioritize outreach to members.
• Successfully meet and/or exceed engagement targets.

Kenntnisse

Bilingual Spanish

Customer service

Communication skills

CRM / EHR experience

Organized / detail-oriented

Teamwork

Independent work

Problem-solving

Healthcare experience

Leadership

Tools

CRM platforms / EHR

Jobbeschreibung

Tuesday Health is hiring a Member Engagement Specialist to engage and enroll eligible health plan members in supportive care services. You will educate members on services and support ongoing engagement with the program.

The role requires excellent communication, a personable and professional demeanor, and experience working with members and caregivers. The position emphasizes outbound telephonic outreach, scheduling clinical assessments, and meeting engagement targets while upholding patient