Remote Bilingual Member Engagement Coordinator

Senture, LLC; United States; Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Remote work

Paid training

Equipment provided

Monthly incentives

Benefits & PTO

Career growth

Job summary

Senture, LLC is seeking a bilingual Spanish/English Member Engagement Coordinator to work from home. You will speak with members to promote free health evaluations, answer questions, and schedule appointments with licensed providers using scripts and a dialer.

The role emphasizes outbound calls, sales-driven incentives, HIPAA compliance, and the ability to operate across multiple computer systems. Training is paid, and a fast-paced team environment is offered with growth potential.

Qualifications

• High School Diploma or equivalent.
• Fluent in Spanish (read, write, and conversation).
• Desire to work in a results-driven outbound call center environment.
• Strong sales aptitude with a focus on monthly incentives.
• Motivated to achieve productivity goals with a strong work ethic.
• Excellent communication skills, friendly, and conversational with members.
• Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
• Proficiency in using multiple computer systems simultaneously.
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
• Authorized to work in the United States.
• Successful completion of pre-hire testing, background check, and drug screening.
• Provide two valid, in-date IDs and proof of education during onboarding process.

Responsibilities

• Speak directly with members and explain the benefits of in-home and virtual health evaluations.
• Answer questions and help schedule appointments with licensed healthcare providers.
• Use scripts and an auto-dialer to communicate clearly and overcome objections.
• Maintain HIPAA compliance and protect member privacy.
• Meet daily performance metrics including appointments, calls, handle time, and productivity.
• Collaborate with teammates through coaching and training sessions.

Skills

Fluent Spanish/English

Sales aptitude

Excellent communication

Fixed daily schedule

Multi-system proficiency

High-volume call center experience

Authorized to work in US

Pre-hire testing/background check/drug

Education

High School Diploma or equivalent

Tools

Auto-dialer

Job description

Senture, LLC is seeking a bilingual Spanish/English Member Engagement Coordinator to work from home. You will speak with members to promote free health evaluations, answer questions, and schedule appointments with licensed providers using scripts and a dialer.

The role emphasizes outbound calls, sales-driven incentives, HIPAA compliance, and the ability to operate across multiple computer systems. Training is paid, and a fast-paced team environment is offered with growth potential.