Remote Member Engagement Specialist (EST) – Palliative Care

Tuesday Health; Canton (OH); Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

Remote work

Onsite sessions a few times a year

Competitive compensation

Job summary

Tuesday Health, a value-based palliative care provider, is seeking a remote Member Engagement Specialist located in EST to educate members about supportive care services and enroll eligible health plan members. You will conduct outreach by phone, answer questions, connect members to appropriate services, and maintain care standards with patient privacy in mind.

Bilingual Spanish is preferred, and you should be highly organized with excellent communication and teamwork skills.

Qualifications

• 3+ years in outreach, contact center, or customer service, preferably in healthcare.
• Strong communication, presentation, and interpersonal skills.
• Experience with CRM/EHR systems preferred.
• Ability to work independently in a matrixed environment.
• Bilingual Spanish preferred.

Responsibilities

• Use telephonic outreach to contact members and schedule a clinical assessment visit.
• Effectively communicate Tuesday Health services, overcome objections, and answer questions.
• Connect members to services available to meet their needs during the initial outreach.
• Provide ongoing telephonic customer service to members and their caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member enrollment and participation and achieve performance targets.
• Adhere to Tuesday Health information security and privacy requirements.
• Leverage reporting and dashboards to prioritize outreach to members.
• Successfully meet and/or exceed engagement targets.

Skills

Excellent communication skills

Organized and detail-oriented

CRM/EHR experience

Bilingual Spanish

Job description

Tuesday Health, a value-based palliative care provider, is seeking a remote Member Engagement Specialist located in EST to educate members about supportive care services and enroll eligible health plan members. You will conduct outreach by phone, answer questions, connect members to appropriate services, and maintain care standards with patient privacy in mind.

Bilingual Spanish is preferred, and you should be highly organized with excellent communication and teamwork skills.