Remote Member Engagement Specialist - Bilingual Spanish

Tuesday Health; Chicago (IL); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work with onsite sessions

Competitive benefits

Team collaboration

Job summary

Tuesday Health seeks a dedicated Member Engagement Specialist to educate eligible health plan members about services and support ongoing engagement throughout the program.

The role requires strong communication skills, experience in outreach or customer service, and the ability to work with members and caregivers remotely while coordinating with care teams. Bilingual Spanish is preferred to serve diverse members nationwide.

Qualifications

• Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare.
• Bilingual in Spanish
• Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team.
• Demonstrated ability working in a matrixed environment.
• The ability to communicate effectively and persuasively is required.

Responsibilities

• Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
• Effectively communicate Tuesday Health services, overcome objections, and answer questions.
• Connect members to services available to meet their needs during the initial outreach.
• Provide ongoing telephonic customer service to members and their caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member enrollment and participation and achieve performance targets.

Skills

Customer service

Outreach

Communication skills

Bilingual Spanish

Tools

CRM platforms

EHR/EMR

Job description

Tuesday Health seeks a dedicated Member Engagement Specialist to educate eligible health plan members about services and support ongoing engagement throughout the program.

The role requires strong communication skills, experience in outreach or customer service, and the ability to work with members and caregivers remotely while coordinating with care teams. Bilingual Spanish is preferred to serve diverse members nationwide.