Remote Member Engagement & Enrollment Specialist (EST)

Tuesday Health; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Remote work with onsite sessions

Dynamic and inclusive team

Meaningful work

Job summary

Tuesday Health is seeking a Member Engagement Specialist to enroll eligible health plan members in supportive care services. Work remotely but located in EST, with emphasis on personable communication and education about services.

You will conduct outreach by phone, schedule assessments, connect members to services, and maintain ongoing support with caregivers, while meeting engagement targets and protecting patient privacy.

Qualifications

• Minimum 3 years in outreach, contact center, or customer service, preferably in healthcare.
• Excellent verbal communication and presentation skills.
• Ability to work independently in a matrixed environment and meet engagement targets.

Responsibilities

• Use telephonic outreach to contact members and schedule assessments.
• Educate members on services and support ongoing engagement.
• Connect members to available services to meet needs during outreach.
• Provide ongoing telephonic customer service to members and caregivers.
• Develop creative strategies to facilitate member contact.
• Maintain performance metrics and achieve targets.
• Adhere to information security and privacy requirements.
• Utilize reporting dashboards to prioritize outreach.

Skills

Outreach experience

Customer service

Healthcare familiarity

Strong communication

CRM experience

EHR/EMR familiarity

Multitasking

Tools

CRM platforms

EHR/EMR systems

Job description

Tuesday Health is seeking a Member Engagement Specialist to enroll eligible health plan members in supportive care services. Work remotely but located in EST, with emphasis on personable communication and education about services.

You will conduct outreach by phone, schedule assessments, connect members to services, and maintain ongoing support with caregivers, while meeting engagement targets and protecting patient privacy.