Customer Care Representative - WFH Wisconsin

mtminc; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

401(k) match

FSA/HSA options

Wellness incentives

Paid time off

Job summary

mtminc is seeking a frontline customer care representative for a fully remote role based in Wisconsin. You will handle high-volume calls, assist members and facilities, and navigate systems while maintaining quality service.

The position requires at least 1 year of call center experience and a quiet home workspace. Salary is $18 per hour with a comprehensive benefits package including health, dental, vision, retirement, and paid time off.

Qualifications

• Call center experience required.
• Customer service skills with clear communication.

Responsibilities

• Respond to inbound calls with clear, attentive service.
• Assist members, clients, and facilities with questions and needs.
• Navigate computer systems and enter information while speaking with callers.
• Manage a workload of 60-80 calls per day, with heavier volume on Mondays.

Skills

Call center experience

Customer service skills

Job description

Role overview

Handle incoming calls from members, clients, and facilities as a frontline customer care representative for a service that helps people access care. The work involves a high daily call volume, with responsibilities becoming more complex as you gain experience. This is a remote role for someone who lives in Wisconsin.

Responsibilities

• Respond to inbound calls and provide clear, attentive customer service.
• Assist members, clients, and facilities with their questions and needs.
• Navigate computer systems and enter information while speaking with callers.
• Manage a typical workload of 60-80 calls per day, with heavier volume on Mondays.

Requirements

• Currently reside in Wisconsin.
• At least one year of call center experience and six months of customer service experience.
• Basic typing and computer skills, with the ability to navigate systems efficiently.
• Reliable high-speed cable, DSL, or fiber internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted.
• A quiet, distraction-free workspace at home, without caregiving duties during work.

Benefits and work setup

The role is remote within Wisconsin and pays $18 per hour. Benefits listed include health, dental, and vision coverage; life and disability insurance; a 401(k) with employer match; FSA and HSA options; wellness incentives; paid time off and holidays; a birthday holiday; family leave; continuing education reimbursement; and career development programs.