Remote Member Care & Call Center Associate

LBS Financial Credit Union; United States; Remote; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

PTO and Sick Time

401(k) and Roth(k) Retirement Plans

Educational Reimbursement

Paid Volunteer hours

Discount entertainment

Job summary

LBS Financial Credit Union is hiring a remote call center representative to assist members by phone, providing information, processing transactions, and resolving inquiries with a friendly, professional approach.

Ideal candidates will have strong customer service experience, excellent phone manners, and the ability to multitask while adhering to Credit Union policies. Flexible scheduling may be required to meet department needs.

Qualifications

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide support and information to the Credit Union's current and potential members.
• Manage large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• Use sound judgement while balancing Membership loyalty with protecting Credit Union assets.
• Note: schedule adjustments may be required to meet department needs.

Skills

Pleasant personality

Phone manners

Customer service

Multitasking

Fast learner

Education

High School diploma

Tools

Computer terminal

Job description

LBS Financial Credit Union is hiring a remote call center representative to assist members by phone, providing information, processing transactions, and resolving inquiries with a friendly, professional approach.

Ideal candidates will have strong customer service experience, excellent phone manners, and the ability to multitask while adhering to Credit Union policies. Flexible scheduling may be required to meet department needs.