Remote Member Care Center Rep – Banking Support

Dow Credit Union; United States; Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k) plan

Paid time off (PTO)

Paid holidays

Incentives (quarterly and annual)

Job summary

DOW CREDIT UNION is seeking a part-time Member Care Center/Call Center Representative who can handle member inquiries via phone and chat with warmth and professionalism.

You will assist with basic banking tasks while maintaining security practices and contributing to a positive member experience. The role offers remote hours and competitive pay, with strong benefits and growth potential in financial services.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Good computer and software aptitude.
• Excellent verbal and written communication skills.

Responsibilities

• Answer phones, chats, and member inquiries with warmth and professionalism.
• Assist members with basic banking tasks and troubleshoot issues.
• Educate members on products and services while adhering to security practices.
• Forward calls to the appropriate teammate when needed.

Skills

Customer service

Communication skills

Computer aptitude

Teamwork

Education

High school diploma

Tools

CRM software

Job description

DOW CREDIT UNION is seeking a part-time Member Care Center/Call Center Representative who can handle member inquiries via phone and chat with warmth and professionalism.

You will assist with basic banking tasks while maintaining security practices and contributing to a positive member experience. The role offers remote hours and competitive pay, with strong benefits and growth potential in financial services.