Member Contact Center Representative I

LBS Financial Credit Union; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

PTO and Sick Time

Education reimbursement

Teladoc services

Volunteer hours

Job summary

LBS Financial Credit Union in the United States is seeking a friendly Call Center Representative (Member Contact Center Representative I) to deliver prompt, courteous service to our members via phone or online.

You will manage high volumes of calls, perform transactions and account maintenance with accuracy, and explain Credit Union products and services while upholding security and loyalty to members.

Qualifications

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide support and information to the Credit Union's current and potential members.
• Manage large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• Balance Membership loyalty with protecting Credit Union assets as directed by leadership.

Skills

Customer service

Phone etiquette

Multitasking

Policy retention

Call Center experience

Learning quickly

Education

High School diploma

Job description

Remote

Salary Range:$19.75 To $24.00 Hourly

Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving?

We'd like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members' needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

REQUIREMENTS & RESPONSIBILITIES

• Provide support and information to the Credit Union's current and potential members.
• Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Note: LBS Financial is normally open for business Monday - Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

EDUCATION & EXPERIENCE PREREQUISITES

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred.

BENEFITS & TOTAL REWARDS

• Critical Illness, Accident Insurance, and Hospital Indemnity
• Healthiest You Teladoc Services
• Employee Assistance Program
• PTO and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Opportunity to qualify for fully funded Pension Plan
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment, movie tickets, travel, car rentals, and much more
• Wellness Benefits start 1st of the month following 30 days of employment