Remote Member Support Specialist I

LBS Financial Credit Union; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

PTO and Sick Time

Education reimbursement

Teladoc services

Volunteer hours

Job summary

LBS Financial Credit Union in the United States is seeking a friendly Call Center Representative (Member Contact Center Representative I) to deliver prompt, courteous service to our members via phone or online.

You will manage high volumes of calls, perform transactions and account maintenance with accuracy, and explain Credit Union products and services while upholding security and loyalty to members.

Qualifications

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide support and information to the Credit Union's current and potential members.
• Manage large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• Balance Membership loyalty with protecting Credit Union assets as directed by leadership.

Skills

Customer service

Phone etiquette

Multitasking

Policy retention

Call Center experience

Learning quickly

Education

High School diploma

Job description

LBS Financial Credit Union in the United States is seeking a friendly Call Center Representative (Member Contact Center Representative I) to deliver prompt, courteous service to our members via phone or online.

You will manage high volumes of calls, perform transactions and account maintenance with accuracy, and explain Credit Union products and services while upholding security and loyalty to members.