Remote-Eligible Call Center Agent | Financial Services

America First Credit Union; United States; Hybrid; USD 22,041 - 24,796; Full time

Job summary

America First Credit Union seeks a member service representative to provide outstanding service that meets regulatory guidelines, ensures member satisfaction, and supports Credit Union products.

The role requires strong communication skills, problem-solving abilities, and professional appearance. An ideal candidate will have 1-3 years experience in the financial sector and knowledge of member services. Remote work is available after in-person training in Roy, Utah.

Qualifications

• 1-3 years experience in a full service financial institution preferred.
• Strong knowledge of member services and products.
• Understanding of Credit Union Teller processes.

Responsibilities

• Manage member service functions professionally and effectively.
• Provide account information and resolve member concerns promptly.
• Cross-sell Credit Union products and maintain a clean work area.

Skills

Public relations skills

Communication skills

Problem-solving skills

Math abilities

Education

High school graduate or equivalent

Job description

America First Credit Union seeks a member service representative to provide outstanding service that meets regulatory guidelines, ensures member satisfaction, and supports Credit Union products.

The role requires strong communication skills, problem-solving abilities, and professional appearance. An ideal candidate will have 1-3 years experience in the financial sector and knowledge of member services. Remote work is available after in-person training in Roy, Utah.