Remote MedTech Technical Support Engineer (ES 1.1x)

BD; Little Elm (TX); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, high-risk issues, including customer escalations and remote troubleshooting. This role requires knowledge of Medstation systems, ES 1.1x remediation, and cross-functional collaboration to ensure timely, quality service.

The position is hybrid with on-site expectations and options for remote work, offering comprehensive benefits and growth opportunities within a leading medical technology company.

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience.
• Experience with MS SQL and data querying.
• Strong understanding of Windows server and IT environments.
• Ability to troubleshoot complex, time-sensitive issues.

Responsibilities

• Resolve complex customer issues including escalations and downtime.
• Collaborate with ES 1.1x upgrade team for timely communication.
• Maintain high data quality and precise case notes in Salesforce.
• Provide remote and on-site support as needed.

Skills

SQL queries

Remote troubleshooting

Customer service mindset

Documentation

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, high-risk issues, including customer escalations and remote troubleshooting. This role requires knowledge of Medstation systems, ES 1.1x remediation, and cross-functional collaboration to ensure timely, quality service.

The position is hybrid with on-site expectations and options for remote work, offering comprehensive benefits and growth opportunities within a leading medical technology company.