Remote MedTech Technical Support Specialist (ES 1.1x)

BD; Michigan; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Health insurance

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues across Medstation systems and ES 1.1x upgrades. You will support internal peers, coordinate with cross-functional teams, and ensure quality customer interactions through phone and email channels.

The role emphasizes regulatory adherence, continuous knowledge expansion, and data integrity in Salesforce, with a remote work option and periodic in-office collaboration.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• 2+ years Microsoft SQL experience.
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience; SQL Reporting Services; Windows Server (2008+) and desktop administration; networking; VMare and XML knowledge.

Responsibilities

• Collaborate with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to ES 1.1x remediation efforts.
• Maintain and expand knowledge of ES 1.1x to troubleshoot and support effectively.
• Provide customer service support and demonstrate service orientation, initiative, and quality.
• Document case notes with clear, succinct information and maintain data integrity.

Skills

SQL data analysis

Remote troubleshooting

Customer service mindset

Analytical skills

Education

Bachelor’s degree in Computer Science/Electronic Technologies

3+ years of equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

Group Policies

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues across Medstation systems and ES 1.1x upgrades. You will support internal peers, coordinate with cross-functional teams, and ensure quality customer interactions through phone and email channels.

The role emphasizes regulatory adherence, continuous knowledge expansion, and data integrity in Salesforce, with a remote work option and periodic in-office collaboration.