Remote MedTech Support Engineer – ES 1.1x

BD; Bristol (RI); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

Job summary

BD is seeking a Technical Support Specialist 2 to resolve time-sensitive, high-risk issues across Medstation systems from server to station. You will work with ES 1.1x upgrade teams, handle escalations, and provide customer-focused service while documenting activities in Salesforce.

The role emphasizes regulatory compliance, knowledge expansion, and efficient communication with internal peers and external customers.

Qualifications

• Bachelor’s degree in CS or 3+ years equivalent experience.
• 2+ years Microsoft SQL experience.
• Must be able to write queries and analyze SQL data.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• XML language knowledge.
• Ability to review application and OS logs.
• Flexible in working hours to meet remediation team needs.
• Remote position working from home office.

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provides progress updates to the customer and ensures needs are met.
• Apply knowledge of support service operations to answer inbound calls and escalations.
• Document case notes with high data quality and integrity (Salesforce).
• Demonstrate understanding of Customer Education and BD products in customer environments.
• Working knowledge of Windows OS & hospital IT environments.

Skills

SQL (2+ yrs)

SSIS

SQL Reporting Services

Windows Server

VMware

Networking

XML

Salesforce

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

IIS

VMware

Salesforce

Job description

BD is seeking a Technical Support Specialist 2 to resolve time-sensitive, high-risk issues across Medstation systems from server to station. You will work with ES 1.1x upgrade teams, handle escalations, and provide customer-focused service while documenting activities in Salesforce.

The role emphasizes regulatory compliance, knowledge expansion, and efficient communication with internal peers and external customers.