Remote MedTech Technical Support Specialist (ES 1.1x)

BD; Nashville (TN); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues for ES 1.1x upgrades. You will handle customer escalations, remote troubleshooting, and coordinate with field service as needed.

Role focuses on providing CSC support to internal peers, ensuring regulatory compliance, and maintaining strong documentation in Salesforce while delivering quality customer experience.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements).
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Provide timely updates and seek customer feedback to ensure needs are met.
• Document case notes with high data quality and integrity (Salesforce).
• Collaborate with ES 1.1x upgrade team for timely communication.
• Adhere to regulatory requirements specific to ES 1.1x remediation.
• Troubleshoot and support BD products in hospital IT environments.
• Maintain knowledge of ES 1.1x to ensure proficiency.
• Demonstrate understanding of Customer Education (clinical and technical).
• Identify issue trends using available tools and team collaboration.
• Deliver high-quality customer experience with effective prioritization.
• Comprehensive documentation and case closure within SLAs.

Skills

SQL queries

Windows OS

Remote troubleshooting

Customer service

Networking basics

Education

BSc/Equivalent

Tools

SQL Server

SSIS

IIS

VMware

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues for ES 1.1x upgrades. You will handle customer escalations, remote troubleshooting, and coordinate with field service as needed.

Role focuses on providing CSC support to internal peers, ensuring regulatory compliance, and maintaining strong documentation in Salesforce while delivering quality customer experience.