Remote MedTech ES 1.1x Support Specialist

BD; Montana; Remote; USD 44.000 - 71.000; Vollzeit

Benefits dieser Stelle

Total Rewards program

Remote work option

Zusammenfassung

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, high-risk issues, including customer escalations, site downtime, and remote troubleshooting. You will support ES 1.1x upgrade implementations and collaborate with cross-functional teams to ensure timely, compliant remediation.

The role emphasizes customer-centric service, data quality in Salesforce, and continuous learning about BD products within hospital IT environments.

Qualifikationen

• Bachelor’s degree or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Write queries and analyze SQL data (Select/Join).
• SSIS exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Administration.
• VMWare Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• XML language understanding.
• Review application and OS logs.

Aufgaben

• Collaborate with cross-functional ES 1.1x upgrade team for timely communication.
• Ensure regulatory compliance for ES 1.1x remediation.
• Maintain knowledge of ES 1.1x and troubleshooting.
• Provide customer service support via phone/email.
• Document case notes with high data quality.
• Provide progress updates and gather customer feedback.
• Understand BD products in customer environments.
• Remote troubleshooting and issue resolution.
• Remote work from home office.

Kenntnisse

SQL queries

SQL Server

SSIS

SQL Reporting Services

Windows Server

Desktop Administration

Networking

IIS

Group Policy

VMware

Diagnostics & Troubleshooting

Logs analysis

Ausbildung

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

None

Jobbeschreibung

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, high-risk issues, including customer escalations, site downtime, and remote troubleshooting. You will support ES 1.1x upgrade implementations and collaborate with cross-functional teams to ensure timely, compliant remediation.

The role emphasizes customer-centric service, data quality in Salesforce, and continuous learning about BD products within hospital IT environments.