Remote MedTech Support Engineer

BD

Boston (MA)

Hybrid

USD 44,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is a leading global medical technology company focused on advancing health. The Technical Support Specialist 2 (TSS-2) resolves complex, time-sensitive issues, including customer escalations and remote troubleshooting, while coordinating with field service technicians.

Role requires deep understanding of Medstation systems from server to station, collaboration across teams, and adherence to ES 1.1x remediation efforts. Benefits are provided; hybrid remote/on-site work is available.

Qualifications

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
Must have Microsoft SQL experience (2+ years) and be able to write queries and analyze SQL data (Select/Join) within complex database structures.
Exposure to SSIS and SQL Reporting Services; familiarity with Windows Server and Desktop Administration.

Responsibilities

Resolve complex, time-sensitive, high-risk issues including customer escalations, site downtime, and remote troubleshooting.
Collaborate with ES 1.1x upgrade team to ensure timely communication and support.
Maintain knowledge of ES 1.1x and perform remediation-related troubleshooting and support.
Adhere to regulatory requirements for ES 1.1x remediation and document case notes with high data quality.
Complete training through a mix of eLearning and on-the-job shadowing/training.